Open Box Warranty Policy

Warranty Period:

The warranty period for this open-box product is 1 year, calculated from the date of product receipt.

Coverage:

This open-box warranty policy applies exclusively to open-box products purchased through www.zerobreeze.com. This warranty policy covers the following issues:
  1. Material and craftsmanship defects.
  2. Abnormal product performance.

Warranty Services:

  1. Within the warranty period, if your open-box product experiences any of the aforementioned issues, you may contact our customer service department for repair or replacement services.
  2. Please note that refunds are not offered for open-box product purchases. We will make every effort to repair or replace your open-box product to restore it to normal working condition.
  3. Not eligible for additional extended warranty purchase.
  4. Warranty services are available to the original purchaser and require valid proof of purchase at the time of acquisition.

Excluded Issues from Warranty Coverage:

  1. Issues resulting from abuse, accidental damage, negligence, or unauthorized repairs.
  2. Issues arising from improper storage, use, or maintenance.
  3. Minor scratches or wear on the product's exterior that do not affect product performance.

Warranty Process

Step 1. Warranty Claim

If you believe your product is experiencing a manufacturing defect covered under the warranty, please email us to support@zerobreeze.com, include your order number and a few pictures and a short video showing the issue you are having. The details you add, the quicker we can respond with an accurate answer. You are typically responded to within 1-2 working days, but more complex issues may take more time.

 

Step 2. Warranty Evaluation

Upon receiving your warranty claim, our team will evaluate the issue and may request additional information or evidence if necessary.
Some problems can be solved by yourselves under our professional guidance, such as problems caused by incorrect installation, or other wrong operations that are easily overlooked.
Problems that can't be solved on your side, we may require you to return the product for further inspection, in which case we will generate a shipping label and send it to you.
Please send the warranty product along with the completed warranty card and all attachments back to us in the original package with the protective foam.
Note:
Customers have 7 days from the day ZERO BREEZE sends the return label to ship back their unit, otherwise you will be charged for the return shipping.

Step 3. Warranty Resolution

The warranty product will undergo testing when we receive it.
If the issues don't match your explanation, you will be charged for the return shipping.
If the issue is determined to be a manufacturing defect covered under the warranty, we will, at our discretion, either repair or replace the product free of charge. If a replacement is provided, it will be of equal or comparable value to the original product. The replacement is still in accordance with the original warranty terms.

Policy Changes:

We reserve the right to modify or amend this open-box warranty policy at any time. Any policy changes will be posted on our official website and will be effective from the date of implementation.

Contact Information:

If you need to file a warranty claim or require further information, please contact our customer service department:
We appreciate your support for our products and are committed to delivering an exceptional customer service experience.