Shipping Policy

Thank you for choosing ZERO BREEZE! We are committed to providing a seamless shopping experience for our customers.  When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully. For special shipping requests, please contact ZERO BREEZE Support.

Processing Time

Orders that have been successfully paid will be processed within one business day. However, during peak seasons, the processing time may take up to 2 or more days.

Shipping Methods

Orders from the US will be shipped by UPS, FedEx and USPS. We are unable to ship to PO Boxes. For orders from areas such as Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands or the central mountainous regions, delivery time will be slightly longer.

Estimated Delivery Time

Because of the special characteristics of air conditioners and batteries, the packages might be multiple checked during transportation, and the delivery time can't be guaranteed, which is subject to delays by 3rd party shipping service providers.

The following is the estimated delivery time during normal times.

United States (lower 48 states): 3-7 business days

Alaska, Hawaii, Puerto Rico: 7-10 business days

All other countries without local warehouses: Approx. Two weeks.

Note:

Order & Logistics Tracking

Here are the three ways to track your package once your payment is successful:

1. Log in to the official website:

2. Track on the courier's official website:

3. Receive notifications:

ZERO BREEZE will notify you of the package progress in real-time via email and SMS. You will receive updates to keep you informed about the current location and expected delivery time of your package.Please make sure to enter the correct email address and phone number when submitting your order.

 By using these methods, you can conveniently track the progress of your package and stay updated on its status. If you have any further questions, please feel free to contact our support team.

Inspection & Sign

As ZERO BREEZE products are generally quite valuable, please inspect the package upon delivery. If the tracking information indicates that the package has been delivered, but you have not actually received it, or if you have received a damaged product,  please contact ZERO BREEZE Support within 48 hours. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. Failure to do so will result in us being unable to provide compensation, replacement, or refund. Any losses incurred as a result will be your responsibility.

Shipping Fee

Free shipping on Mark 2 AC, Mark 2 Battery, ElecHive Power Station, and Solar Panels for orders from contiguous US, excluding Alaska, Puerto Rico, Hawaii, Guam, U.S. Virgin Islands, APO/FPO address or other countries.

Order Cancellation

We accept order cancellation before the product is shipped or produced. You can log in to your ZERO BREEZE account and cancel your order in “My Orders” on the ZERO BREEZE Store. We can not cancel the order if the product is already shipped out. 

Change address

All workday orders in the US are usually picked up by the courier company within 24 hours, and the tracking number will be available within 48 hours.

If you need to change the address, please contact customer service at support@zerobreeze.com to check whether your order has been picked up. If not, we will try to change the address for you, but this does not guarantee success. Any resulting losses shall be at the customer's expense.

If your order has been picked up, regardless of whether you have received the tracking number or whether there is tracking information, the address can't be changed. Because in such case, the goods have been handed over to the courier company for processing, and their status will not be under our control.

ZERO BREEZE assumes no responsibility for delayed or rejected orders due to the following reasons:

FAQ

1.How do I track my order status if I don’t have a ZERO BREEZE account?

Once your order is successful, the system will automatically register a ZERO BREEZE account for you. The user ID will be the email that you used to place the order. You can reset the password by clicking the link below and logging in to your ZERO BREEZE account to track your order.

2.After I place an order, how do I change my order before shipment?

The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again. Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or klarna, no changes can be made since the payment service provider verifies shipping address information before they approve the payment.

3.Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense and will be deducted from the refund.

4.Under what circumstances will the ZERO BREEZE Online Store cancel an order unilaterally?

The ZERO BREEZE Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the ZERO BREEZE Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for: